Returns & Refunds policy
Returns & Refunds policy:
You are entitled to cancel your order within 30 days without giving any reason for doing so. You can also use our 90 day no questions asked money-back guarantee.
The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must start a return in our Return Center.
We will reimburse you no later than 7 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
- The goods were purchased in the last 30 days (90 for our no questions asked money-back guarantee.
- The goods are in the original packaging.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
To start the return process, you must use our Return Center. At the end of the process you will automatically receive a free return label. You can also contact us at Hello@odelyne.com
All returned products must be well packaged and protected to avoid damage during transport. Returns must include all accessories as well as the original box.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail Hello@odelyne.com